I just sent 3 of these new posts to Tyan Tech Support with copy to Tyan's
Don Clegg. His response follows..
-----Original Message-----
From: Don Clegg [mailto:DClegg@tyan.com]
Sent: Thursday, August 12, 1999 12:52 PM
To: 'Tom Heilmann'
Cc: Tech Support
Subject: RE: USB & the S1590S: New question!
Hi Mr. Heilmann,
Thanks for your email. I've forwarded it to our compatibility
engineering group and I'll forward you their response. I've also "cc:d"
my compatibility status request to our Tech support group so that they
can stay up to date with this issue.
Best regards,
Don Clegg
----------
From: Tom Heilmann [SMTP:tomheilmann@usa.net]
Sent: Thursday, August 12, 1999 8:02 AM
To: Support
Cc: Don Clegg; Tech3; Tech1
Subject: Fw: USB & the S1590S: New question!
Tom Heilmann wrote in message
news:...
> Norman:
>
> Tyan is in the best position to figure out why some people are
having
> problems and others reportedly are not. I don't understand
why Tyan will
> not answer email on this subject. I sent them the info I
received from
> Visioneer (USB scanners) that points to the VIA chipset.
Still others
have
> reported success getting USB scanners to work. I have also
forwarded many
> relevant posts about USB problems. Still, not one Tyan
response saying
even
> they are looking into the issue. That is what is most
annoying of all.
>
> The only way to figure it out is to accumulate enough data to
rule out
parts
> of the equation. The newsgroup posts come and go so it is
difficult to
> analyze the limited data.
>
> In fact, Tyan may know the answer but may be ignoring the
problem that is
> just now being recognized by the S1590S owners with the
arrival of more
USB
> devices and as they try to use them.
>
>
> Tom Heilmann
> tomheilmann@usa.net
> (904) 285-2756
(Tom Heilmann)
